Questions & answers

Protect the email account linked to Instagram (new password and 2-step verification), then look in that inbox for Instagram's "your email was changed" message. It often has a link to undo the change. Then use Instagram's official page, instagram.com/hacked, from a phone you've used before. Our free quiz gives you the exact order for your case.

Log in and look for the option to disagree with the decision or request a review. Facebook says you can appeal a suspension within 180 days; after that, or after a failed appeal, the account is permanently disabled. Write a calm, specific appeal (we write one for you), and use Meta's AI support assistant in the Help Center. Some people also use Meta Verified to reach support. Results vary.

No, and nobody honest can promise that. Only Meta can restore an account. GotItBack gives you the right official steps for your situation, a well-written appeal letter, a day-by-day plan, and what to do with each reply. You do the steps yourself, on Meta's own pages.

No. GotItBack is an independent guide. We are not affiliated with, endorsed by, or connected to Meta Platforms, Instagram or Facebook. Every link in your plan goes to Meta's own website.

Never. Nobody needs your password to help you, and anyone who asks for it (or for a login code) is trying to take your account. Our quiz only asks what happened and what you still have.

Don't pay them. People who DM, comment or advertise "account recovery" are very often scammers. They take the money and disappear, or take your account again. Only Meta can restore an account, through its own pages.

It varies a lot, from minutes (an email code) to days or weeks (a review or an identity check), and sometimes there is no reply. That's why your plan has a day-by-day checklist: what to do on day 1, 3, 7, 14 and 30.

Instagram sometimes asks for a short video selfie to compare with photos on your account. It only works if the account has clear photos of your face. Do it only inside Instagram's own flow, never for someone who messaged you. Instagram explains it here: help.instagram.com/1053588012132894.

No. Meta has routes for exactly this: the "I can't access this email or phone" option, a video selfie on Instagram, or an ID check on Facebook. Your plan tells you which one applies.

The free preview shows your first steps. $29 (one time) unlocks the full plan for your case: every step, your appeal letter (full and short), the day-by-day checklist with reminders, what to do for each Meta reply, and the lock-down checklist. Guard is optional at $5/month: a monthly security check-up reminder so it doesn't happen again. Cancel any time.

Ask for your money back within 30 days. See our refund policy.

Your answers and your letter stay in your own browser on your own device. We don't have accounts, we don't store your answers on a server, and we don't use ad trackers.