Terms of Service

Last updated November 8, 2026

These terms cover your use of GotItBack ("we", "us"), a self-serve website that gives you guidance for recovering and securing Instagram and Facebook accounts.

1. What GotItBack is, and isn't

GotItBack is an independent information and self-help tool. We are not affiliated with, endorsed by, or connected to Meta Platforms, Inc., Instagram or Facebook. We do not have access to Meta's systems, we cannot contact Meta for you, and we cannot restore, unlock, unban or recover any account. Only Meta can do that. We point you to Meta's own public recovery pages and help you prepare what you send to them.

2. No guarantee

We do not promise that your account will be recovered, reviewed or restored, or how long Meta will take. Meta's decisions are Meta's alone. Our guidance is general information and not legal advice.

3. Your responsibilities

Use GotItBack only for accounts that are yours or that you are authorized to recover. Don't use it to access someone else's account. Never enter your passwords or login codes anywhere on GotItBack; we don't ask for them.

4. Payments

The full plan is a one-time purchase. Guard is an optional monthly subscription that you can cancel at any time; it stops at the end of the paid month. Payments are processed by Stripe; we never see your full card number. Prices are shown before you pay. (While payments are in test mode, no charge is made.)

5. Refunds

See our refund policy: if the plan doesn't help, ask for a refund within 30 days.

6. Content

Our guides and letters are written by us. Meta's pages, names and trademarks belong to Meta. Links to Meta's websites are provided for your convenience; Meta can change those pages at any time.

7. Limitation of liability

To the extent the law allows, GotItBack is provided "as is", and our total liability to you is limited to the amount you paid us in the last 12 months.

8. Changes

We may update these terms; the date above shows the latest version.

9. Contact

support@gotitback.app