Free recovery quiz · GotItBack

Free · 1 minute · no password needed

Question 1

Which account is it?

InstagramFacebook

Both? Do one first, then take the quiz again for the other.

What happened?

I was hackedSomeone else got in, or changed my password, email or phoneMy account was disabled"Your account has been disabled"My account was suspended"We suspended your account", with an option to appealI’m locked outForgot my password, or the code never comesI lost my two-factor codesNew phone, lost SIM, or deleted the authenticator appSomeone is pretending to be meA fake account uses my name or photos

Did the hacker change your email or phone?

Yes, the emailYes, the phone numberBothNo, they’re still mineI’m not sure

What do you still have?

Tick all that apply. This picks your route.

I can read the email linked to the accountI have the phone number linked to the accountI can get texts on itA phone or computer is still logged inEven an old tablet countsA government ID with my namePassport, license, ID card…The account has clear photos of my faceNeeded for the video-selfie checkSaved backup / recovery codesFrom when you set up two-factor

What kind of account is it?

PersonalMy photos, friends, memoriesBusiness, creator or adsI make money with it or run ads

When did it happen?

TodayIn the last weekIn the last monthMore than a month ago

🔒 We never ask for your password. Your answers stay on this device.

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GotItBack is an independent guide. We are not affiliated with, endorsed by, or connected to Meta Platforms, Instagram or Facebook. Only Meta can restore an account; we can't promise that it will. We will never ask for your password. Instagram and Facebook are trademarks of Meta Platforms, Inc.